Our Privacy and Refund Policy

We are committed to providing high-quality services valued clients. We understand that circumstances may arise where you may need to seek a refund for a service or product you have purchased from us. To ensure a fair and transparent refund process, we have established the following refund policy:

1. Consultation Fee:

The consultation fee is nonrefundable. This fee covers the cost of the initial assessment and expert advice provided by us.

2. Prepaid Services:

Any prepaid services, such as laser treatment packages, are nonrefundable. These services are purchased in advance and are tailored to individual needs. Therefore, they cannot be refunded once the treatment process has commenced.

3. Product Purchases:

Product purchases can be refunded within 7 days of purchase, provided the product is unopened, in its original packaging, and in a saleable condition. Refunds will be issued in the same method as the original payment.

4. Service Cancellation:

If you need to cancel an appointment for a service, we kindly request a minimum of 24 hours notice. Failure to provide adequate notice may result in a cancellation fee.

5. Unsatisfactory Services:

We take pride in our services, and our team is committed to ensuring your satisfaction. If you are unsatisfied with a service you have received, please reach out to us within 7 days of the treatment. We will evaluate your concerns and may offer a complimentary correction or an alternative solution on a case by case basis.

6. Disputes and Exceptional Circumstances:

If you believe you have an exceptional circumstance that requires a refund, please contact our clinic manager to discuss your situation. We will assess such cases on an individual basis and aim to find an equitable solution.

7. Refund Processing:

Refunds will be processed within 7 business days after approval. Please allow additional time for your financial institution to complete the refund.

Please note that our refund policy is subject to change without notice. We encourage you to review this policy periodically. If you have any questions or require further clarification, do not hesitate to reach out to our clinic. We prioritize the satisfaction and wellbeing of our clients. We are dedicated to providing exceptional services and products, and we will do our best to accommodate your needs within the framework of this policy.

8. Location Data:

TowTrack collects location information in the following ways:

Foreground Location (While Using the App):
When the app is active, we collect precise GPS coordinates to display your location on the map, facilitate dispatch operations, and provide accurate ETAs to customers.
Background Location (Always):
Even when the app is closed or not actively in use, we may continue collecting location data if you have granted permission. This ensures we can track active service requests, monitor tow truck movement for safety, and provide continuous updates to customers and dispatch teams.
Approximate Location:
We may also collect less precise location data (such as city or general area) for analytics, service coverage mapping, and performance optimization.

Why We Collect Location Data:

To connect drivers with customers in need of towing services.
To provide accurate pickup and drop-off locations.
To enhance safety and verify trip routes.
To improve operational efficiency and service quality.

How We Use & Share Location Data:

Location data is transmitted securely to our servers.
Data is stored only as long as needed for operational, safety, or legal purposes.
Location information is not sold to third parties but may be shared with service partners (such as roadside assistance providers) solely for fulfilling service requests.

Your Choices:
You can enable or disable location permissions at any time in your device settings. Disabling background location may impact the availability and performance of TowTrack’s services.

9. Children’s Privacy & Driver Eligibility

TowTrack is intended for use only by verified drivers who meet the legal age requirement to operate a vehicle in their country or region.

The super admin of the platform is responsible for adding new drivers to the system. Drivers can only be added after their documents are reviewed and approved. This includes, but is not limited to:

Valid driving license
Government-issued photo identification
Any other documents required by local laws or company policy

During the registration or inquiry process, the super admin will verify that:

The driver meets the minimum legal driving age.
All submitted documents are authentic and valid.

TowTrack does not knowingly allow, register, or store personal data for individuals who do not meet the legal driving age or who do not have the required valid documents. If we discover that an unqualified individual has been registered, their account will be removed and data deleted.

10. Voodoo Lounge — Privacy Policy (Voodoo For Dancer)

This privacy policy describes how Voodoo Lounge collects, stores, processes, and protects personal and operational data for dancers using the platform. The system is designed to support secure onboarding, scheduling, payments, and club operations while maintaining data confidentiality and compliance.

10.1. Information We Collect

Personal Identification: Full name, contact details, profile information
Verification Documents: Passport, visa, insurance, or compliance documents (where applicable)
Payment Information: Stripe transaction references, payout details (credit card data handled by Stripe)
Technical Data: Device info, IP address, browser type, session logs
User Submitted Data: Schedules, availability, club assignments, uploaded files

10.2. How We Use the Information

To verify onboarding and eligibility
To manage scheduling, bookings, and club assignments
To process payments through Stripe
To communicate operational updates and receipts
To maintain legal, financial, and operational records
To improve platform security and experience

10.3. Document Security & Storage

Uploaded documents are encrypted and stored securely
Accessible only to authorised admin staff
Not publicly distributed or shared with third parties unless required by law

10.4. Admin Approval & Onboarding

Data is used to validate compliance and onboarding requirements
Admins can approve or reject profiles based on submitted documents
Profiles become active after verification

10.5. Stripe & Payment Processing

Payments are processed via Stripe (PCI-DSS compliant)
Voodoo Lounge does not store card numbers or sensitive payment data
Transaction logs and payout summaries are available to admins

10.6. Data Retention

Data is retained only as long as necessary for operational or legal requirements
Upon account removal, documents are deleted within defined retention timeframes

10.7. Data Sharing & Disclosure

Data is shared only with authorised club admins and verified processors
No personal data is sold or marketed to third parties
Legal disclosures may occur if required by regulators or law enforcement

10.8. Security Measures

Encrypted data storage
Role-based admin access controls
Secure login & authentication processes
Routine audits and breach prevention measures

10.9. User Rights

Access, update, or correct personal information
Request document copies or deletion
Submit privacy-related inquiries at any time

10.10. Cookies & Tracking

Session cookies are used for login and security
No third-party advertising trackers are used by default

10.11. Compliance

Designed to align with GDPR, CCPA, and relevant local privacy laws
Operational processes follow applicable club & employment standards

10.12. Contact & Support

If you have privacy-related requests or require assistance, contact:

📧 info@sunrisetechs.com

10.13. Policy Updates

Policy changes will be communicated through platform notifications. Revision timestamps are displayed at the top of the policy document.

11. Voodoo For Admin — Account Registration & Access Policy

The Voodoo For Admin platform is restricted to authorised businesses and venue operators. To maintain security, compliance, and platform integrity, administrator accounts are issued only through a controlled onboarding process.

11.1. Eligibility

Clubs, venues, or organisations operating within supported regions
Designated individuals responsible for scheduling, operations, compliance, or business management
Verified representatives who can act on behalf of their organisation
The platform does not grant administrative permissions to general users or the public

11.2. Registration Request

To request an admin account, applicants must send an email to:

📧 info@sunrisetechs.com

and include the following required details:

Full Name
Company / Venue Name
Business Email Address
Contact Phone Number
Job Title / Role (optional)
Any supporting documents if requested

Incomplete requests may result in delays.

11.3. Verification & Approval

Our team validates the business identity and contact information
Additional documentation may be requested for verification
Approval or rejection is provided via email
Only after verification will admin login credentials or onboarding instructions be provided

11.4. Account Creation

Admin accounts are not created through public signup
Only a designated Super Admin can create new administrator accounts after business verification
Once an organisation’s documents are verified, the Super Admin adds the authorised admin users
Login credentials are issued securely to each admin
Access to club locations can be configured during or after onboarding
Admin access remains restricted to approved business operators
Public or automatic self-registration for admin accounts is not supported

11.5. Multi-Organisation Environment

Each organisation manages its own operating environment
Controls internal staff access and permissions
Operates independently from other organisations

This ensures scalable adoption without private enterprise distribution requirements.

11.6. Security & Misuse Prevention

Admin credentials must not be shared, transferred, or resold
Accounts may be suspended for unauthorised or suspicious activity
Organisations are responsible for managing internal staff access

11.7. Support & Assistance

For onboarding, account management, or general inquiries:

📧 info@sunrisetechs.com

Support availability may vary by region.