Deliver next-gen Customer Support with AI Voice agent Development
We Developed Chat Pilot – The AI Voice Customer Support Agent for 24/7 Care – Multilingual, Automated & Scalable
What Is an AI Voice Customer Support Agent?
An AI voice agent for customer support is an advanced, AI-driven virtual assistant that provides 24/7 customer service across both chat and voice channels. These AI customer support agents leverage AI customer service software to handle routine inquiries such as billing, refunds, shipping, and onboarding—reducing the need for human intervention. By combining sophisticated AI voice assistant technology with your existing support systems, these agents deliver seamless, efficient, and personalized support.
Unlike traditional scripted virtual assistants, an AI voice assistant for customer support understands customer intent, learns from past interactions, and engages in real-time, conversational dialogue. It can integrate with websites, WhatsApp, Shopify, and popular helpdesk platforms like Intercom or Zendesk, making it a versatile solution for modern businesses.
Whether you are an eCommerce brand, SaaS provider, or fintech company, implementing AI customer support solutions and AI customer service bots helps you respond faster, improve customer satisfaction, and significantly reduce operational costs. With the right AI customer support agent or AI voice support tool, your business can deliver intelligent, scalable, and cost-effective customer care.
Your Customers Deserve Instant, Intelligent Support
Deploy a multilingual, 24/7 AI customer support agent that resolves 90%+ of routine queries via chat & voice.
Chat Pilot – Your AI Voice Customer Support Agent by Sunrise Technologies
Say goodbye to slow, manual support and welcome AI-powered customer service with Chat Pilot.
Chat Pilot is an advanced AI customer support agent developed by Sunrise Technologies, an expert AI voice agent development company. It automates up to 90% of routine queries—covering shipping, billing, refunds, and onboarding—across both chat and voice channels.
Designed for scalability, speed, and multilingual accuracy, Chat Pilot seamlessly integrates with platforms like Shopify, Intercom, Zendesk, and WhatsApp. Whether you operate a global eCommerce store, a growing SaaS platform, or a dynamic fintech business, this AI customer service bot delivers instant, human-like support anytime, anywhere.
With Chat Pilot, your business benefits from faster response times, improved customer satisfaction, and reduced operational costs—making it one of the best AI voice agents for customer support services on the market.
How Chat Pilot Tackling Real Issues with Real Solutions
The Problems Businesses Face
- Slow response times lead to frustrated customers.
- High volume of repetitive queries overwhelms human agents.
- Limited support hours restrict global reach.
- Poor multilingual support is affecting non-English customers.
- Inefficient onboarding for new users in SaaS platforms.
- Disconnected tools are causing inconsistent support experiences.
- High cost of scaling human support teams.
Our Chat Pilot Solution
- AI handles customer queries round-the-clock, without delays.
- Automates 90%+ Repetitive Inquiries – Frees up human agents.
- Communicates fluently in multiple languages for global accessibility.
- Manages shipping, returns, and order status queries with ease.
- Responds to transactional questions across SaaS & fintech.
- Guides new users through setup and common usage FAQs.
- Seamless Escalation to Humans – Transfers complex issues with full chat context.
- Works with Shopify, Intercom, Zendesk, WhatsApp & more.
- Reduces reliance on large support teams while maintaining quality.
Case Studies: AI-Powered Support in Action
Case Study 1
Challenge:
Customer support was overwhelmed with return, shipping, and order status queries—especially during sales events. They had limited staff and no multilingual support.
Solution:
Chat Pilot AI voice agent was integrated with Shopify and WhatsApp to handle FAQs and logistics queries. It provided 24/7 automated support in 3 languages and routed complex issues to live agents.
Impact:
- 91% of queries auto-resolved
- 3x faster response time
- 37% drop in support costs
Case Study 2
Challenge:
New users struggled with onboarding. The support team was spending hours answering the same setup and feature-use questions daily.
Solution:
Chat Pilot was deployed inside the web app and Intercom, providing step-by-step onboarding guidance, resolving technical FAQs, and escalating only complex cases.
Impact:
- 85% onboarding queries automated
- 50% reduction in human agent workload
- User activation time dropped by 42%
Case Study 3
Challenge:
The client offered financial services in multiple countries but lacked consistent, multilingual support. Time zone gaps led to delayed responses and poor user experience.
Solution:
Chat Pilot was integrated across their mobile app, Zendesk, and email. It offered real-time support in English, Hindi, and Spanish, and instantly answered common queries around transactions, KYC, and payments.
Impact:
- 88% first-response rate within 10 seconds
- 95% user satisfaction on automated chats
- 40% decrease in support ticket volume
Real-World Use Cases: How Brands Use Chat Pilot AI Customer Support Agent
Thousands of companies are transforming customer support with Chat Pilot’s AI-powered customer service chatbot. Here are a few examples:
ECommerce
AI for ecommerce Instantly resolve product queries, shipping inquiries, and refund requests
Sync orders and support inquiries through Shopify & Zendesk
SaaS
Automate onboarding, answers to usage FAQs, and billing inquiries.
Effortlessly escalate technical inquiries to real agents and provide a full chat history.
Offer 24/7 support to your clients in all timezones.
Fintech
Provide answers to account and transaction inquiries securely.
Facilitate KYC, compliance inquiries and onboarding.
Provide bilingual or multilingual voice and chat capabilities to your global users.
Build and Deploy Your AI Support Agent in Just 6–10 Weeks
Get a production-ready AI customer service bot — fully integrated, multilingual, and trained on your data — live in under 3 months.
From Vision to Voice: How We Build Chat Pilot AI Support Agent
Foundations - Chatbot & Integrations
Build a Dialogflow-powered chatbot, sync platforms, and store queries with monitoring enabled for multi-channel support.
- Build a Dialogflow-powered AI bot for chat interaction
- Connect Shopify, Intercom, and Zendesk via secure APIs for syncing
- Set up WhatsApp Business API for multi-channel messaging
- Set up PostgreSQL for storing conversations and responses
- Enable Firebase Crashlytics for realtime debugging & issue tracking
Multilingual & Voice Support
Enable multilingual voice input/output using Whisper and ElevenLabs with GPT-4o for accurate resolution and intent detection.
- Integrate OpenAI Whisper for multilingual voice to text input
- Use ElevenLabs for multilingual voice responses with human-like tones
- Deploy GPT-4o for intelligent response generation & intent detection
- Design simple UI for both a dashboard agent and a customer chat/voice widget
Smart Automation & Aggregated Analytics
Add smart escalation logic, automate handling via n8n, and track performance with GA4. Optimize for high query resolution rates.
- Orchestrate workflows with n8n (escalation, follow-ups, status updates)
- Integrate Google Analytics 4 for monitoring engagement and resolution rates
- Test for multilingual accuracy, latency, and platform support
- Optimize for high query resolution rate (90%+) and fast response time
Multilingual AI Customer Care That Feels Native
Impress your global customers with fluent AI chat and voice support in 50+ languages. Powered by GPT-4o, Whisper, and ElevenLabs.
Inside the Engine: Chat Pilot’s Powerful Tech Stack
Dialogflow (Google)
OpenAI Whisper
ElevenLabs
OpenAI GPT-4o
Shopify, Zendesk, Intercom APIs
WhatsApp Business API
PostgreSQL
OAuth 2.0, JWT, AES encryption
Google Analytics 4, Firebase
n8n
The Main Highlights of Chat Pilots: AI Customer Support Redefined
Chat Pilot offers power, precision and personalization built on only the latest AI technologies.
Multilingual Voice & Chat Support:
Speak to users & engage globally with AI Support Bots trained for voice AND text in multiple languages.
Advanced AI Chatbot Customer Service:
Utilize Dialogflow + GPT-4o for natural hands-free human-like chat support interactions.
Intelligent Query Resolutions & Escalation:
Resolve common queries automatically OR escalate to human representatives with n8n for complex queries.
Deep Integrations with the Leading Platforms:
Securely link to Shopify, Intercom, Zendesk & WhatsApp through OAuth 2.0 secure API connections.
Live Analytics & Performance Tracking:
Easily see key metrics such as resolution rates, customer satisfaction, and representative productivity with GA4.
Business Grade Security & Token Management:
Our crypto JWT tokens and AES-encrypted PostgreSQL token storage ensure API handling is always secure.
AI Powered Customer Service Bot Brain:
Use OpenAI GPT-4o for intelligent, contextually aware conversations—wherever they occur.
Automated Workflow Orchestration:
Manage complex customer service flows with ease using AI-powered customer support tools like n8n.
Build Your Custom AI Support Agent — With 100% Code Ownership
Get a fully tailored AI customer service platform — multilingual, voice-enabled, and integrated with your tools — and own every line of code.
The Main Highlights of Chat Pilots: AI Customer Support Redefined
Chat Pilot offers power, precision and personalization built on only the latest AI technologies.
Customer Message Received
Via website, WhatsApp, or chat widget.
Intent Understood by GPT-4o
Natural language processing extracts purpose and emotion.
Auto-Response or Escalation
Chat Pilot resolves the query—or triggers human escalation.
Integrates with Your Stack
Updates Shopify, Intercom, Zendesk, or CRM in real-time.
Data Logged & Tracked
Responses stored in PostgreSQL, analyzed via GA4 & Firebase.
Inside the Engine: Chat Pilot’s Powerful Tech Stack
The investment for building an AI-enabled customer service solution varies based on the capabilities, integration, support for multiple languages, and complexity of automation. Remember — it is not just about the experience of launching the bot. Customer Support bots rely on ongoing Machine and Human Integration, ongoing platform integration and voice / chat improvement to ensure long-term success.
At Sunrise Technologies, we start our pricing for an AI customer service bot development work at $10,000 for simple designs and cost will be changedepending on the following factors:
Channel support (chat, voice, WhatsApp, website widget).
How deep we are willing to go in entirely automating service workflows.
What other integrated platforms we are drawing data from like Shopify, Zendesk, Intercom.
AI capabilities for multilingual and voice.
What Would It Cost to Build Your Own AI Support Agent?
Get a personalized pricing plan based on your query volume, channels (chat, voice, WhatsApp), and escalation flow.
Why Choose Our AI Customer Support Agent Development?
Your customers don’t want to wait. Your team doesn’t want to answer the same question 500 times. That’s where Chat Pilot’s AI customer service platform steps in.
- Designed for Growth: Built for eCommerce, SaaS, and Fintech—fully customizable for your workflows.
- Powered by the Best AI Tools: GPT-4o, Dialogflow, Whisper, ElevenLabs—your support stack is future-ready.
- Seamless Integration: Connects with Shopify, Intercom, WhatsApp & more—no disruption to your existing flow.
- Enterprise-Grade Security: OAuth 2.0, AES encryption, JWT—your data is safe and sound.
- ROI from Day One: Reduce costs, scale faster, and boost CSAT—without hiring more agents.
Frequently Asked Question
An AI customer support agent is a software solution that enables customer interactions via chat and voice. Chat Pilot uses technologies like GPT-4o, Dialogflow, and Whisper to understand customer questions or requests, provide accurate answers, and escalate complex issues to a human agent after prescreening.
Chat Pilot is not just a chatbot — it’s a complete AI customer service platform with multilingual voice and chat support, seamlessly integrating with Shopify, Zendesk, WhatsApp, and more. It autonomously handles over 90% of routine support queries.
AI-powered customer support reduces workload, speeds up resolution times, and ensures 24/7 availability. Businesses using AI customer support tools report 30–50% cost savings and response speeds up to 5x faster.
Yes. Chat Pilot is built using modular workflows with n8n, allowing full customization for billing, onboarding, refunds, multilingual support, and other AI customer care needs.
Chat Pilot integrates with Shopify, Intercom, Zendesk, and WhatsApp Business API. Additional integrations can be added via secure API connections upon request.
Both! We offer pricing models for startups, SaaS companies, and large enterprises. Whether you handle hundreds or thousands of queries, Chat Pilot scales to your needs.
We prioritize security with OAuth 2.0, secure token management, and encryption. All data is stored safely using AES-encrypted PostgreSQL databases.
Development starts at $10,000, depending on integrations and complexity. You’ll receive a transparent custom quote aligned with your user base and goals.
Get detailed estimation!
Typically, it takes 8–16 weeks to launch a production-ready agent with voice support, multilingual responses, and platform integrations.
Yes! We can fine-tune Chat Pilot on your historical support tickets, knowledge base, and FAQs to ensure responses are accurate and aligned with your brand.
